Why we collect personal information
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest market news and announcements, or special offers, and events that you might like to hear about. If you do not want us to keep you up to date with the market insights, service improvements and the latest information on products and services send us an email at support"at"fxatrade dot com.
What information we collect and how we may use it
There are a number of situations in which your personal information may help us give you better services. For example: We may ask for your personal information when you're discussing a technical issue, registering for a seminar, participating in an online survey, or subscribing to our free or paid services.
- When you interact with FXA Trade, we may collect personal information relevant to the situation, such as your name, billing or mailing address, phone number, email address, and contact preferences; your credit card information and information about the services you already subscribed; and information relating to a support issue.
- We also collect information for security and informational purposes such as your IP address of your computer to gain a better understanding of our current or prospective customers and thus provide more valuable service.
- We may use personal information to provide services that you have requested as well as for auditing, research, and analysis to improve our services.
Publicly displayed information is public
When you log in to our chat room, you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. FXA Trade is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, FXA Trade will collect that information from your interaction and the information will become publicly available.
When we disclose your information
FXA Trade takes your privacy very seriously. We do not sell or rent your contact information to other marketers.
How we protect your personal information
FXA Trade takes precautions including administrative, technical, and physical measures to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. We use Secure Sockets Layer (SSL) encryption on all payment pages where personal information is required. To subscribe to our paid services, you must use an SSL-enabled browser such as Safari, Netscape Navigator 3.0 or later, Firefox or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it's transmitted over the Internet. You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Safari. Additionally, we do not store your credit card information in our database. If you pay through PayPal, your payment information is stored within PayPal system.
Integrity of your personal information
FXA Trade has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided.